Making Complaints and Getting Help

Complaints

Please try to resolve complaints with your counselor or the Consumer & Family Advocate, Kevin Jenkins. His number is 719-589-2676 or e-mail him at kevinj@slvmhc.org. We cannot terminate services or retaliate against you for filing a complaint. The client may contact the Division of Mental Health at any time during the complaint process. If we cannot resolve the client’s complaint, or if s/he wants to talk to someone else, please call one of the following:

Complaints about mental health care may be filed with:

Colorado Division of Mental Health Services (for non-Medicaid complaints)
3824 West Princeton Circle
Denver, CO 80236
303-866-7191 or 888-811-7648
TTY 303-866-7471

Ombudsman for Medicaid Managed Care (for Medicaid complaints)
877-435-7123 outside of Denver
888-876-8864 (TTY) for hearing impaired

Dept of Regulatory Agencies
Mental Health Section
1560 Broadway, Suite 1370
Denver, CO 80202
303-894-7766

Office for Civil Rights, US Dept. of HHS
303-844 2024

Colorado Health Partnerships
7150 Campus Drive, Suite 300
Colorado Springs, CO 80920
800-804-5008

Complaints about alcohol and drug abuse treatment may be filed with:

Colorado Alcohol and Drug Abuse Division
4055 South Lowell Blvd.
Denver, CO 80236
303-866-7480

Signal Behavioral Health Network
950 Cherry Street, Suite 416
Denver, CO 80246
303-639-9320